Everything You Need To Know!
E-Bike Rentals FAQ's
How far can I ride on a fully charged e-bike?
The range of an e-bike depends on factors like the battery size, terrain, rider weight, and level of assistance. On average, our e-bikes can go anywhere from 30 to 80 kilometres per charge.
Do I need a licence to rent an e-bike?
No, you do not need a special licence to ride an e-bike, but you may need to follow local regulations (e.g., where you can ride).
What is the weight limit for your e-bikes?
Our e-bikes support riders up to 120 kg. Please check with us for specific bike model weight limits.
Can I rent an e-bike for a full day or just a few hours?
Yes, we offer flexible rental periods, including half-day, and full-day rentals.
Do I need to wear a helmet while riding an e-bike?
Helmets are required for safety and required by law in New Zealand. We provide helmets inclusive in your hire price with each rental.
Are the e-bikes suitable for all terrains?
Our e-bikes are designed for a variety of terrains, including paved roads, gravel paths, and light trails. If you plan on tackling rougher trails, we can recommend other stores for you.
What if I have an issue with my e-bike during my rental?
We provide 24/7 support on your hire in case you encounter any issues with your e-bike. We’ll help troubleshoot or arrange for a replacement bike dropped to you if needed.
What if I get a flat tire with my e-bike on the trail ride?
We provide puncture repair kits including a saddle bag, multi-tool, pump and tire tube. We also provide tutorials on how to repair this if you are out on your ride!
Can I extend my e-bike rental if I want to ride longer?
Of course you can extend your rental, just give us a call or visit the shop.
Hardtail Bike Rental FAQ's
What is a hardtail bike?
A hardtail bike is a mountain bike with a rigid rear frame and front suspension. It’s great for riding on trails that don't require full suspension.
What type of trails are hardtail bikes best suited for?
Hardtail bikes are ideal for cruisy trails and smooth to moderately technical trails. They perform well on dirt paths and less technical singletracks.
Are hardtail bikes suitable for beginners?
Yes, hardtail bikes are great for beginners, as they’re lighter and more responsive,compared to full-suspension bikes.
Can I rent a hardtail bike for a full day?
Yes, we offer full-day and half-day hire depending on your needs.
How do I choose the right size hardtail bike?
We recommend consulting with our team in store to find the right size based on your height and riding preferences.
Do I need any special gear to ride a hardtail bike?
You’ll need a helmet and appropriate footwear. We provide helmets inclusive of the rental price.
Can I ride a hardtail bike on road paths or city streets?
Yes, while hardtail bikes are designed for trails, they are also capable of being ridden on roads and paved paths comfortably.
Workshop & Servicing FAQ's
Do you offer bike repair services?
Yes, we offer a wide range of bike repair services including basic tire repairs, brake adjustments, gear tuning, brake bleeds, headset service and more. If you have any questions, get in touch via info@bikehirenz.com and our friendly staff will assist.
How long does it take to get my bike serviced?
Basic repairs can often be completed within a day or two, while more complex services may take an extra few days (dependent on if parts need to be ordered). We’ll provide an estimated time when you bring in your bike.
Do I need to book a service appointment?
No, we welcome walk-ins for bike servicing based on availability.
Can you service e-bikes?
Yes, we provide e-bike servicing.
How much does a typical bike service cost?
Prices vary depending on the service, ranging from $90 for basic tune-ups to $400 for more specialized repairs. Check our workshop rates page for more details.
What should I bring in for bike servicing?
Just bring in your bike, and if possible, let us know in advance any issues you’ve been experiencing. If you have any specific accessories (like child seats or racks), it’s helpful to bring those as well.
Can you repair damaged e-bike batteries?
We can perform diagnostics on e-bike batteries and offer advice on whether repair is possible or if replacement is necessary.
Do you offer pick-up and delivery for bike servicing?
Yes, we offer pick-up and delivery services for a fee. Please contact us to arrange a service.