Refund policy

Bike Hire NZ Return & Refund Policy

Loss and Damage Policy

Our damage policy is included in the rental price and covers the following for hardtail bikes and e-bikes:

  • Basic maintenance and tune-ups.

  • Puncture repairs and minor adjustments.

  • Normal wear and tear.

In cases of extensive damage due to misuse, you will be charged for a full repair or service. If equipment is damaged beyond repair or lost/stolen, you will be responsible for the replacement cost of the item as disclosed by Bike Hire NZ.

Examples of non-repairable damage include:

  • Significant frame damage due to misuse (e.g., riding in rough terrain).

  • Broken components.

  • Damaged wheels.

If the non-repairable damage is deemed a product fault and can be claimed under warranty, you will not incur any charges. Normal wear and tear will not result in additional fees.

Refund, Amendment, and Cancellation Policy

Refunds are available for cancellations made directly to Bike Hire NZ up to 48 hours before your booking, subject to a $25.00 administration fee. Cancellations made within 48 hours of your hire will incur a $50.00 administration fee.

Bookings made through third-party providers are not eligible for early return refunds; please contact them directly for their policies.

All cancellations or amendments must be made at least 48 hours prior to the pickup date. Internet bookings should be made no later than 48 hours before the pickup date to ensure availability.

Discount codes are limited to one per booking at the time of reservation.

Retail Terms & Conditions

Faulty Goods Refund Policy

You are entitled to a full refund or store credit for items purchased from Bike Hire NZ if:

  • The product is faulty or unsafe and the defect was not disclosed before purchase.

  • You return the item within 14 days of purchase with proof of purchase (receipt).

  • The item has not been used, and tags/packaging are intact.

Warranties or repairs on purchased goods may take up to 30 days, as we will liaise with the manufacturer. Store credit or exchanges are available for equivalent value. Sale items are included in this policy.

Change of Mind Policy

If you change your mind, we offer a refund or exchange for most items, provided:

  • The item is returned within 7 days of purchase.

  • The item is unworn, unused, and in its original condition with all tags and packaging.

  • You provide proof of purchase.

Sale items are included in this policy.

 

 

For any questions or further clarification regarding our terms and conditions, please feel free to contact us at Bike Hire NZ. Happy riding!